Terms & Conditions

This website is operated by CK Home (Yorkshire) Ltd, trading as Cooks Depot, a company registered in England and Wales. Our company registration number is 00457936, and our registered office is at 65 Northumberland Avenue, Kingston upon Hull, HU2 0JB, England, UK. Our UK registered VAT number is 236046969. 

1.2 How to contact us 

You can contact our Customer Service team by telephone on 01482 816808, available Monday to Friday, 9am to 5pm. Alternatively, you can email us at info@cooksdepot.co.uk

1.3 How we may contact you 

If we need to contact you, we will do so by telephone or in writing to the email address or postal address you provided when placing your order. 

1.4 Definitions 

When we use the term “Consumer”, we mean an individual acting for purposes that are wholly or mainly outside their trade, business, craft, or profession. 

1.5 Territory 

When we refer to the “Territory”, we mean the United Kingdom, the Channel Islands, and the Isle of Man. 

1.6 Writing

When we refer to “writing” or “written”, this includes emails. 

2.1. By placing an order on our Website it shall be regarded as an offer to purchase products under these terms and conditions.

2.2. After you place an order, you may receive an e-mail from us to acknowledge that we have received your order with a summary of the products selected, the delivery details provided and payment method. Please note that receipt of this email does not mean that your order has been accepted by us.

2.3. Your order is accepted and a contract is created between you and us when we have dispatched the products which you ordered and Cooks Depot have sent a confirmation of dispatch email to you.

2.4. All orders are subject to acceptance by us and availability of the product. If we are unable to supply you with a product(s), due to an error (for example the product is no longer in stock or available or a description error on our Website), we will inform you that your order has been rejected and will not be processed. If you have already paid for the order, we will refund you the full amount as soon as possible.

2.5. The products sold by Cooks Depot on this Website are not for resale. If you are a professional who intends to purchase for resale please contact as at: info@cooksdepot.co.uk.

3.1. We take the utmost care to ensure the product descriptions, pictures, information and prices are accurate; thus we do not accept liability for any inaccuracies, errors or omissions in the products description.

3.2. Products may vary slightly from their pictures. The images of the products on our Website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.

3.3. For more information please see our ‘Care & Use’ page here and 'FAQs’ here.

3.4. Stock availability. Stock availability will be shown on the Website, and whilst while we endeavour to ensure products are always available, there may be times when products will be temporarily out of stock. In these instances, there is an option that can be selected to be included on a waiting list and you will be emailed when the product is back in stock.

4.1. Prices include VAT but not delivery costs. All prices as displayed on our Website, except in the case of error, will be in pounds sterling and are inclusive of VAT, at the prevailing rate, but exclude delivery costs, which will be added to the total amount due. The applicable delivery costs will be clearly displayed during the checkout process.

4.2. What happens if we get the price wrong. Despite our best efforts, it is always possible that a pricing error on our Website may occur. If the product you ordered was incorrectly priced, we will normally, at our discretion, either (i) contact you and give you the option of reconfirming your order at the correct price or (ii) cancel the order, or (iii) reject your order and notify you of the rejection. Orders will not be accepted if there is a pricing error.

4.3. Price changes. Prices are subject to change without notice. Any subsequent purchases of the same product cannot be guaranteed at the same price, but changes will not affect your order, it being understood that the price of the product is the price on the day of the order.

4.4. When you must pay and how you must pay. We will charge your credit or debit card upon placing your order (except where we state otherwise in this section 4.4 below). All transactions will be in UK pounds sterling. By submitting an order to us through our site, you are confirming that the payment details provided on your order are valid and correct. We will not charge your payment card until we dispatch your order.

Credit and debit cards. We accept payment with the following UK issued credit or debit cards: Visa credit and debit cards, MasterCard credit and debit cards, American Express, Switch/Maestro debit cards and Visa Electron cards.

PayPal. We also accept payment via PayPal, but please note that if you wish to pay for your products using PayPal, and you do not already have an existing PayPal account, you will be required to set up a new account with PayPal directly. Any order placed using PayPal will be charged at the time your order is submitted. If we are unable to fulfil your order for any reason, this charge will be credited back to your PayPal account.

ApplePay. We also accept payment via ApplePay. Any order placed using ApplePay will be processed using your default ApplePay payment card set up.
Gift Card. We also accept payment via Gift Card. Gift Cards bought in store in the UK can be redeemed at checkout on https://cooks-mart.co.uk. This can be towards your order or to cover full payment. At this time Gift Cards cannot be purchased online.

4.5. Maximum spend. The maximum spend per transaction is £1,800.

4.6. Cash/ cheque. We do not accept cash or cheques for online payments.

5.1. Delivery information and costs. Orders from the UK website can only be delivered to addresses in the UK, the Channel Islands and the Isle of Man. In placing an order you confirm that you are purchasing the product from within the UK, the Channel Islands and/ or the Isle of Man. Please note we cannot deliver to British Forces Post Office (BFPO) addresses. Delivery fees are calculated according to the products, the total amount of the order and the delivery service chosen. Standard Delivery is FREE for all orders over £50. Delivery is within 3 to 5 business days. Please note that business days are Monday to Friday, but exclude public holidays. Every effort will be made to meet these delivery timescales, but this cannot be guaranteed in some parts of the Territory. If the first attempt at home delivery fails, ParcelForce will automatically attempt to deliver the next working day if the parcel has not been left at a local Post Office or with a neighbour. Alternatively you can rearrange an alternative redelivery or pick up, which is available for a period of 7 business days. We recommend to download the free application from ParcelForce in order to track your parcel.

5.2. Standard product pricing policy. Cooks Depot operates a standard product pricing policy in the Territory, meaning that customers are charged the same prices irrespective of where they live. We believe that price integrity within any currency zone is important. Therefore, no tax refunds will be granted for orders placed and shipped to the Channel Islands.

5.3. Delay in delivery. If our supply of the products is delayed for any reason, then we will inform you as soon as possible. We are not responsible for delays outside our control, however we will do what we can to reduce the delay. As long as we do this, we won't compensate you for the delay, but if we inform you that the delay is likely to be more than 30 days from 7 business days after the date of your order, you may contact our Customer Service Team on info@cooksdepot.co.uk or Freephone 01482 816808 to end the contract and receive a refund for any products you have paid for in advance, but not received.

5.4. When you become responsible for the product. Ownership of the product will pass to you once (i) we have received payment in full and (ii) the product is dispatched. We may recover or decline to dispatch to you any products ordered by you at any time, prior to ownership passing, in the case of your breach of these terms and conditions, fraud or negligence. Risk in the product will pass to you, either: (i) when we deliver the product to you (or to your designated third person); or (ii) if you chose to arrange your own collection of the product, when your carrier collects the product from us.

5.5. Reservations. In case of delivery of an obviously damaged or non-conforming package (i.e. opened package), and this despite of the care given not only to the packaging but also in the choice of the carrier, you can (i) refuse the delivery and indicate the reason on the delivery note or (ii) accept the delivery but indicate your reservations on the delivery note and do not sign it. In any case, you must notify the carrier and Cooks Depot UK of the reservations.

6.1. Your right to cancel 

We want to guarantee the total satisfaction of our customers. If you are contracting as a consumer in the United Kingdom, you have a legal right to cancel your order without giving any reason under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. 

You may cancel your order (except for products made to your specification or clearly personalised) within fourteen (14) calendar days, starting from the day after delivery of the product. 

Delivery is deemed to take place when you, or a person nominated by you, takes physical possession of the product. 

• If your order is delivered in multiple consignments on different days, the cancellation period ends 14 days after the day you receive the last item. 
• If you have purchased a set or bundle of items, the right to cancel applies to the whole set, not individual items within it. 

6.2. How to exercise your right to cancel 

To cancel your order without liability, you must inform us of your decision within 14 calendar days of delivery by one of the following methods: 

(i) by telephone on 01482 816808 (Monday–Friday, 9am–5pm); or (ii) by email to info@cooksdepot.co.uk; or (iii) by post to Cooks Depot, 65 Northumberland Avenue, Kingston Upon Hull; or (iv) by using our cancellation form, with a clear statement of your decision to cancel the contract. 

To meet the cancellation deadline, it is sufficient for you to send your cancellation notice before the 14-day period has expired. 

6.3. Before returning the product 

Before returning any product, please contact us at info@cooksdepot.co.uk or on 01482 816808 so that we can provide you with full return instructions. 

6.4. How to return the product 

If you cancel your order, you must return the product to us within 14 calendar days of notifying us of your cancellation. 

The product must be returned unused, undamaged, and in its original packaging, including all accessories, care and use booklets, and labels. Please include a note inside the package clearly stating your full name, contact details, and order number. 

Returns should be sent to: Cooks Depot House, 65 Northumberland Avenue, Kingston Upon Hull 

We ask that you provide evidence of return in the form of four photographs, as follows: 

6.4.1. Photograph 1 showing the note with your full name, contact details, and order number; 6.4.2. Photograph 2 showing the product (including labels and booklets) inside the return packaging before sealing; 6.4.3. Photograph 3 showing the sealed return package; and 6.4.4. Photograph 4 showing your postage receipt, including the delivery reference code and cost (and weight if shown). 

6.5. Refunds 

We will refund the price paid for the product, including the original standard delivery charge (but excluding any additional costs for enhanced delivery options), within 14 calendar days of the earlier of: 

(i) the day we receive the returned product; or (ii) the day you provide evidence that the product has been sent back to us. 

Refunds will be made using the same payment method used for the original transaction. 

 6.6. Return costs 

If you cancel your order under this section, you are responsible for the cost of returning the product to us. We recommend using a tracked and insured service. 

 6.7. Deductions for diminished value 

We may reduce your refund if the product has been handled more than is necessary to establish its nature, characteristics, and functioning. 

Under UK consumer law, we are entitled to make a deduction (up to the full purchase price) where the value of the goods has been diminished due to excessive handling. This may apply where, for example: 

• the product is not returned in “as new” condition; 
• labels or tags have been removed; 
• Cooks Depot packaging is damaged; or 
• accessories or documentation are missing. 

In some cases, no refund may be due. Our Customer Service Team at info@cooksdepot.co.uk or 01482 816808 can advise you if a deduction is likely to apply. 

7.1. What happens if you receive the wrong order or the product is damaged on receipt of delivery. Please contact us on our freephone line 01482 818284, open from Monday - Friday, 9am - 5pm, or by email at cmsocial@ck-foods.com. We will then establish the reason for the return and send you an email including your related case number and if appropriate the return procedure and address information.

7.2. How do I return the product. Please follow the return procedure that we provide to you. The procedure may include us asking you to return the product -undamaged in the event you received the wrong order- in the original product packaging including accessories, the care and use booklet and all labels.

7.3. Your choice of return delivery. If you arrange delivery, we cannot be held responsible for packages that are not returned to us, so we recommend that you use a traceable and insured service to return products to us.

7.4. Is there a time limit for a refund? If a product does not meet your expectations (because it is of unsatisfactory quality, not as described, or has defects) then you are entitled to return it during the period which is up to the end of thirty (14) calendar days beginning with the first day after the day you (or your designated third person) received the product. After that, you are no longer entitled to a refund unless our attempt to repair or replace the product has been unsuccessful.

7.5. Will I receive a refund? If we agree that the product is of unsatisfactory quality, not as described, or has defects, we will refund the price paid for your product and the reasonable cost of return delivery, in each case to the method of payment you used. We will pay this to you within fourteen (14) calendar days beginning with the day on which we agree that you are entitled to a refund. If the reason for the return is not due to a product which is not as ordered or which is damaged, we reserve the right to refuse to accept the returned product and to refuse to refund the purchase price paid.

8.1. Most Cooks Depot products come with a product guarantee which is in addition to your legal rights. From the time of delivery, the product guarantee covers faulty workmanship and/or materials when the product is used in normal, domestic conditions and in accordance with the care and use instructions provided. It does not cover normal wear and tear, commercial use or misuse of the product. For full details of the guarantee period per product range, please see our product guarantee page here.

9.1. If you have any questions or complaints about the product, please contact us. You can telephone our Customer Service team on our freephone line 01482 818284 open from Monday-Friday 9 am - 5 pm or contact the Customer Service team by email at cmsocial@ck-foods.com, giving the maximum details of your problem. You can also attach photos and/or videos. It is important to keep your receipt /invoice as it will be asked to you.

10.1. We shall not be liable for any indirect losses you may suffer, including any loss of profit, income or anticipated savings as a result of our failure to comply with these terms or our negligence. We do not exclude or limit our liability to you in any way that would be unlawful to do so, including for death or person injury caused by our negligence. We are not liable for any business losses. If products purchased from the Website are for commercial or business purposes, we have no liability to you for any losses including any loss profit, income or revenue, anticipated savings, business, contracts, data, time or for any indirect or consequential loss or damage of any kind however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.

10.2. These terms and conditions constitute the entire terms on which we will provide products to you and cancel and supersedes all prior arrangements and representations, whether verbal or written.

10.3. No delay or failure by us in exercising or enforcing any of our rights or remedies under these terms and conditions shall operate as a waiver of those rights.

10.4. If any one or more of the provisions of these terms and conditions should be held by any court to be unenforceable, such provision shall be validly restated to as nearly as possible approximate the intent of the clause and, if such clause cannot be restated for any reason, shall be severable from these terms and deleted.

10.5. You may not assign or sub-contract any of your rights or obligations under these terms and conditions to any person without our prior written consent. No third party shall be entitled to enforce any of these terms.

10.6. All notices given by you to us must be sent to our registered address: Cooks Depot 65 Northumberland Avenue, HU2 0JB, Kingston Upon Hull, England, UK,. We may give notice to you at either the email or postal address you provide to us when placing an order.

10.7. We do not sell to minors. We will not sell any age-restricted product to you if you are under 18 years of age (a minor). If we establish in the course of the online transaction that you are a minor, we reserve the right to cancel the transaction for the applicable age-related product. This is in accordance with our obligations under the Criminal Justice Act 1998 (as amended).

11.1. All matters concerning and incidental to any offer or agreement for the purchase and sale of products from our website shall be in the English language and construed and governed according to the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction in all such matters.

12.1. We are committed to protecting your privacy and ensuring safe and secure online shopping. We use your personal data to complete your online purchase of the product and providing additional services (after-sale services, the prevention of fraud, the management of returns). Only with your consent, we may also process your personal data to send you personalised marketing communications. How we may use your personal information and our policy relating to privacy and the use of cookies is set out in here in our privacy policy and cookies policy.

Before proceeding to pay on the purchase page, you will be asked to accept these Cooks Depot Online Sales Terms and Conditions and our Privacy Policy.
For any information and clarification on privacy and cookies and/ or to exercise your privacy rights you can email us at info@cooksdepot.co.uk. Let us know what the issue is and we will respond in a timely manner.

We would be happy to know your feedback on our products. At the end of the purchase on our websites or at one of Cooks Depot.

(i) We might invite you by email to write a product review and share your experience;

(ii) You are also free to leave an opinion on the product page of our website (in this case you can also add a review here if you have purchased our product at one of our authorised retailers): you will find a section “leave a review” which you can optionally fill in after answering any questions that we may pose to verify that you are a customer or that you have actually used the product about which you are posting your review. The following terms shall apply.

Our goal is to gather opinions of our customers, positive or negative. Do not post any advertising or commercial content, or use our Websites to perform any commercial activity. Do not post offensive or inappropriate content. Cooks Depot is not responsible for user content posted on our Websites, although we reserve the right to remove inappropriate content in our sole discretion.
We are required to take reasonable steps to verify that reviews are posted by genuine customers or persons who have used the product about which they leave the review. This includes taking technical measures such as checking your IP address, email verification, requiring you to register. In addition we may use tools to detect any fraudulent activity.

You are only permitted to write the review if you have purchased or used the Cooks Depot product about which you write your review. We may take down any fake reviews.

Content is owned by you, but when you post a review on our Websites, you license it to Cooks Depot. By posting a review, you understand that you grant a non-exclusive, perpetual (at least for the duration of the protection of the applicable intellectual property rights), transferable, sub-licensable, royalty-free, worldwide licence to use the content that you post on our Websites, for any purpose, including commercial use, and including the right to create derivative works, translate, reproduce, display, distribute, or modify the contents, and sublicense or assign these rights.

We may amend these terms and conditions from time to time at our discretion without notice to you. Any amends will be made on this website and will supersede any terms and conditions previously published by us. The last update was on 01.01.2026